Terms of Service

Articlo formats customer-supplied manuscript content against stored journal requirements and produces editable files, reports, and checklists. It does not create missing research, verify factual claims or references, guarantee editorial acceptance, or replace the journal’s submission system. The current official journal instructions control.

Journal and publisher names, logos, titles, and trademarks belong to their owners and identify only the intended destination. Unless expressly stated, Articlo is independent and is not affiliated with, sponsored by, endorsed by, or approved by any journal, publisher, society, index, or university.

Keep your email, password, and one-time email codes secure. Articlo requires email and password authentication plus a short-lived email verification code at login. Paper links are bearer credentials limited to one paper, expire, and can be revoked or replaced from the account.

Do not forward or publish a paper link. You are responsible for links within your control, but not for unauthorized access caused by Articlo’s security failure or breach of these Terms or law. We may expire, revoke, or require reauthentication for any credential. Report suspected access to security@getarticlo.com.

You retain ownership of manuscript text, figures, tables, references, metadata, and other material you submit (“Customer Content”). You grant Articlo the limited license needed to receive, temporarily transform, format, validate, store, secure, deliver, support, and delete it at your direction.

You must have all rights, coauthor permissions, institutional approvals, notices, and lawful bases required to submit and process Customer Content.

Prohibited sensitive data. Unless separately agreed in a signed enterprise contract, do not submit information that directly or reasonably identifies a patient, participant, or clinical subject; HIPAA protected health information; identifiable health, genetic, biometric, racial or ethnic, religious, political, sexual-orientation, criminal-offense, or other special-category data; government identifiers; payment-card information; passwords or credentials; export-controlled, classified, or restricted research; or information you lack authority to process. Articlo is not a HIPAA business associate. De-identify materials so no person is reasonably identifiable using information available to Articlo or a likely recipient.

Articlo treats Customer Content as confidential and uses it only to provide, support, secure, and administer the service at your direction or as law requires. Access is limited to personnel and providers who need it and are bound by confidentiality duties.

We do not sell Customer Content, use it for targeted advertising or data-broker activity, train or fine-tune generative-AI or cross-customer content models with it, or use one customer’s manuscript substance to produce another customer’s content or recommendations.

If legally compelled to disclose Customer Content, we will, where permitted, give prompt notice and a reasonable chance to seek protection, and disclose only what is required. Confidentiality excludes information we can show became public without breach, was lawfully known or received without duty, or was independently developed without Customer Content.

When these terms apply. If you subscribe to a Lab plan or submit Customer Content on behalf of a university, laboratory, company, publisher, nonprofit, or other organization (“Customer”), this section is the Articlo Data Processing Addendum (“DPA”) and automatically forms part of these Terms. No separate checkbox is required. The authority rules in Section 1 still apply. For Customer Personal Data, this section controls over a conflicting provision elsewhere in these Terms.

Scope and roles. This DPA applies where Customer determines why and how personal information in Customer Content is processed and Articlo processes it on Customer’s behalf. Customer is the controller or business; Articlo is the processor, service provider, or contractor under applicable law.

Processing and instructions. Articlo processes Customer Personal Data only to receive, transform, format, validate, store, deliver, support, secure, and delete manuscripts and related outputs under Customer’s documented instructions in these Terms, its service selections, and authorized support requests, unless law requires otherwise. Processing lasts for the service term and the limited deletion, backup, and legal-retention periods in the Privacy Policy.

Articlo will not sell or share Customer Personal Data; use it for targeted advertising or data brokering; use it to train or fine-tune generative-AI or cross-customer content models; retain, use, or disclose it outside the direct business relationship; combine it with another customer’s or separately collected data except where law permits and service delivery requires; or use it for an independent commercial purpose.

People, security, and assistance. Authorized personnel are subject to confidentiality duties. Articlo maintains safeguards appropriate to the processing risk and reasonably assists Customer with data-subject requests, security duties, breach notifications, assessments, and regulator inquiries. Requests concerning Customer Personal Data are referred to Customer unless law prohibits it. Articlo will notify Customer without undue delay after becoming aware of a confirmed Personal Data Breach affecting that data and provide the information reasonably available about its nature, likely effects, mitigation, and contact.

Articlo will impose materially equivalent data-protection duties on each subprocessor and remains responsible for its performance. We will give Customer at least 30 days’ advance notice before a new or replacement subprocessor processes Customer Personal Data. Customer may object during that period on reasonable data-protection grounds. The parties will seek a practical resolution; if none is available, Customer may stop the affected service.

Return, deletion, and review. At Customer’s request or when services end, Articlo will return or delete Customer Personal Data unless law requires retention. Deleted information may remain in encrypted, access-restricted recovery backups only for the published rotation period and is not used for ordinary business purposes. Articlo will provide information reasonably necessary to demonstrate compliance. No more than once annually, unless a confirmed incident or regulator request justifies more, Customer may request an independent assessment or conduct a reasonable audit subject to confidentiality, security, and non-disruption requirements. We will notify Customer if we can no longer meet applicable processor or service-provider requirements so Customer may take reasonable steps to stop and remediate unauthorized processing.

International transfers. Where required, the current EU Standard Contractual Clauses and applicable UK Addendum or International Data Transfer Agreement are incorporated or will be entered before a restricted transfer. Contact privacy@getarticlo.com for applicable transfer information.

Processing schedule. Data subjects may include authors, coauthors, reviewers, research personnel, correspondents, and others identified in Customer Content. Data may include names, professional contact details, affiliations, authorship and persistent identifiers, correspondence, manuscript text, tables, figures, references, and other categories Customer submits. Customer must not submit prohibited sensitive data without a separately signed agreement. Processing occurs when Customer initiates uploads, preparation, delivery, support, download, or deletion.

Security schedule. Measures include encryption in transit and at rest; access controls and multifactor authentication for privileged access; confidentiality and least-privilege practices; scoped and expiring credentials; rate limiting; security and access monitoring that excludes manuscript content; protected recovery backups and restore testing; incident response; and periodic dependency and application testing. Articlo may update safeguards without materially reducing overall protection.

California restrictions. For Customer Personal Data, Articlo acts as a service provider or contractor, follows Customer instructions, applies the restricted uses above, permits reasonable compliance monitoring, and will notify Customer if it can no longer meet applicable restrictions. Customer may take reasonable steps to stop and remediate unauthorized use.

Single preparation is $19 unless checkout shows another price. Author is $19/month for two new papers and three monthly pooled re-target credits banked up to six; added re-targets are $7. Lab is $99/month for 20 new papers. Editor Pro is a higher-capacity Lab option at $179/month for 50 new papers. Lab and Editor Pro each include five monthly pooled re-target credits banked up to 15; added re-targets are $5. Standard re-targets are $9. Taxes may apply.

Subscriptions and automatic renewal. Author, Lab, and Editor Pro renew monthly until canceled. Checkout displays price, frequency, allowances, rollover limits, and cancellation method and requires separate automatic-renewal consent. You authorize Articlo and Stripe to charge the accepted amount and taxes. No added or increased recurring charge is made without required notice or consent.

Cancel at any time using Cancel subscription in Account → Billing. Online cancellation needs no call, ticket, or retention conversation, stops future renewals, and takes effect after the current paid period. Paid fees are not prorated or refunded merely for early cancellation except where law requires. We send a retainable enrollment confirmation, annual reminder, and at least 30 days’ notice with a cancellation link before a recurring-price change.

New-paper allowances reset monthly and do not roll over. Re-target credits roll over only to the plan cap. Same-paper re-target eligibility never expires. After cancellation, earned credits remain usable for manuscripts prepared during membership; new paid re-targets return to $9.

Allowances and credits are limited, nontransferable service entitlements—not money, stored value, gift cards, or property—and cannot be cashed out. We do not retroactively remove an earned, non-expiring re-target credit except for fraud, error, duplicate issuance, refund, or misuse. If the service permanently ends, we will provide reasonable use time, an equivalent entitlement, or another legally required remedy.

Nothing in these Terms limits a consumer right, remedy, warranty, cancellation right, or forum protection that cannot lawfully be limited.

If you are an EEA or UK consumer, you may have 14 days after contracting to withdraw. Send an unequivocal request to legal@getarticlo.com before the period ends.

Immediate performance request. By checking the Terms box and submitting a paid preparation or re-target, you expressly request that Articlo begin performing the service immediately, before any applicable statutory cancellation period expires. If EEA or UK withdrawal law applies, you acknowledge that you may have to pay a proportionate amount for services performed before withdrawal and that, where law permits, you lose the withdrawal right once the service is fully performed. Rules for separately supplied digital content apply as required by local law.

If paid preparation cannot complete after a reasonable retry, Articlo will refund the one-paper charge or restore the plan allowance. If a completed output has a reproducible material processing error attributable to Articlo, notify support@getarticlo.com within 14 days with enough detail to reproduce it. We will correct or rerun it; if we cannot after a reasonable retry or review, we will refund the affected one-paper charge or restore the allowance. This does not limit non-waivable rights.

Paid files remain until you delete the paper or close the account, subject to the retention schedule. Deletion is intended to be permanent and removes stored uploads and outputs; limited consent, transaction, tax, security, support, and legal records may remain. Download any copy you need.

You own Customer Content and output portions derived from it. For Articlo-owned material embedded in a Word file, checklist, change summary, report, or template, Articlo grants you a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, modify, distribute, submit, archive, and share it for lawful research, education, review, compliance, institutional, or publication purposes. This survives termination.

Do not use Articlo for plagiarism, fabricated research, authorship deception, peer-review manipulation, malware, unlawful activity, or unauthorized access. You remain responsible for research integrity, disclosure, ethics, authorship, and final submission.

The service is provided “as is” and “as available” to the extent law permits. We do not promise acceptance, editorial outcome, uninterrupted operation, or that a publisher will not change instructions.

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages or lost profits, data, goodwill, or opportunity. Articlo’s aggregate liability is limited to amounts you paid in the 12 months before the claim. These limits do not apply where prohibited or to fraud, willful misconduct, gross negligence, confidentiality breach, unauthorized Customer Content use, or liabilities that cannot be limited.

If you use the service primarily for a business, profession, university, laboratory, employer, or organization, you will defend and indemnify Articlo against a third-party claim to the extent arising from infringing Customer Content, your lack of required permission or lawful basis, intentional violation of law, or material misuse. We will promptly notify you and reasonably cooperate at your expense. You may control the defense with reasonably acceptable counsel but may not settle by admitting Articlo fault, imposing obligations, or restricting Articlo without written consent.

This does not cover Articlo’s breach, legal violation, gross negligence, willful misconduct, or unauthorized processing, and does not impose consumer indemnity except where law permits for intentional unlawful conduct.

We may suspend access to address fraud, misuse, security, payment failure, or legal requirements. If Articlo discontinues the service other than for an urgent security or legal requirement, we will give at least 30 days’ notice where reasonably practicable, allow eligible file downloads, and refund prepaid amounts for a period in which service is not provided unless another lawful remedy applies.

Arizona law governs without conflict rules. Subject to a mandatory consumer forum, courts in Maricopa County, Arizona have exclusive jurisdiction. The CISG does not apply. If a provision is unenforceable, it is limited as necessary and the rest remains effective. A signed agreement controls, then checkout-specific terms, Section 6 for Customer Personal Data, and the remaining Terms.

Author referrals. An eligible new customer using an author referral link receives $5 off their first new-manuscript preparation. After that customer completes and pays for the preparation, the referring account earns one non-expiring re-target credit. The discount does not apply to re-targets, cannot be combined or redeemed for cash, and is limited to the customer's first Articlo purchase. A reward may be corrected or reversed for a refund, dispute, duplicate, fraud, self-referral, or misuse.

Partners. An approved partner earns 25% of the amount Articlo actually receives from a genuinely new customer's first completed purchase through the partner's tracked link. Commissions are held for 14 days for refunds, disputes, fraud checks, and corrections, then remain payable until sent. Automatic payouts require a connected Stripe payout account. Partners are responsible for taxes and any information needed for lawful payment.

Partners must clearly disclose that they may earn a commission. Self-referrals, spam, misleading claims, cookie stuffing, impersonation, forced clicks, incentives Articlo has not approved, and bidding on Articlo names or brand terms are prohibited. Articlo may suspend an abusive link, withhold an ineligible commission, or end program participation. Changes apply prospectively; earned eligible commissions remain payable unless they resulted from prohibited activity, error, refund, dispute, or fraud.

Legal notices: legal@getarticlo.com
Privacy requests: privacy@getarticlo.com
Support: support@getarticlo.com
Postal address: One Light Music Productions, Inc., 1717 E Morten Ave, Phoenix, Arizona 85020, United States

Email is accepted for ordinary notices and requests. Formal service of legal process must be delivered in accordance with applicable law to the postal address above.